Customer Support for Full Picture

Knowledge Base

  1. Getting Started 

    1. Getting started if you have content loaded
    2. Getting started if you don't have content loaded
  2. General user account settings 

    1. Edit your profile to change your profile picture or password
    2. Log back in after a period of inactivity
    3. The difference between an agent, agent admin and a content admin
    4. Advanced user account settings
  3. How to... for agent admins 

    1. Add new users
    2. Manage Users and Subscriptions
    3. Retire a user
    4. Search for users
    5. View users that are logged in & log them out
  4. How to... for agents 

    1. Start a new session or load an existing session
    2. Search for content
    3. View items in search results
    4. Connect to a live customer
    5. Preview an image before sending it to a customer
  5. How to... for content admins 

    1. Organising Content - Best Practice Guide
    2. Create and edit a library
    3. Add a new Item to a content Library
    4. Edit an item in a library
    5. Add or edit general information to an item
  6. Release notes 

    1. Release - V0.17 - 12/05/2016
    2. Release - V0.15 - 05/08/2015
    3. Release - V0.14 - 18/06/2015
    4. Release - V0.13 - 20/05/2015
    5. Release - V0.12 - 27/01/2015
  7. FAQs 

    1. Glossary
    2. Why don’t my search results appear when I'm in a session?
    3. I cannot see my customer's connection number in the connection screen
    4. Why is my customer still connected to an old session?
    5. How do I know I am connected to a customer?
  8. All articles 

    1. Getting started if you have content loaded
    2. Edit your profile to change your profile picture or password
    3. Organising Content - Best Practice Guide
    4. Add new users
    5. Glossary
    104 articles 

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