All articles ← Knowledge Base Add a location to an item Add a new Item to a content Library Add all images as slide show Add attachments for use in email Add attributes to an item Add bullets to an item Add details to an item Add IDs to an item Add new users Add or edit general information to an item Add tags to an item Add text to summary & send to a customer Add to Pinboards Add videos to an item Add web links to an item Advanced user account settings Can I upload an EPS file for an image in an item? Change search results view Connect to a live customer Create a customer email Create a new chapter Create and edit a library Create email templates Customise Full Picture with your own branding Disconnect from a customer Edit advanced user settings Edit an item in a library Edit another user's profile Edit session name Edit your profile to change your profile picture or password End a session Getting started if you don't have content loaded Getting started if you have content loaded Getting Started with the Full Picture API Glossary How do I delete an item? How do I know I am connected to a customer? I cannot see my customer's connection number in the connection screen I'm using Chrome and when I use the Windows desktop client it says 'not found' Install the desktop client Item-related Group Icons Link related Items Log back in after a period of inactivity Manage Users and Subscriptions Organising Content - Best Practice Guide Photobook Preview an image before sending it to a customer Publish content libraries so that content is searchable in a session Release - V0.1 - 11/12/2013 Release - V0.10 - 13/10/2014 Release - V0.11 - 16/12/2014 Release - V0.12 - 27/01/2015 Release - V0.13 - 20/05/2015 Release - V0.14 - 18/06/2015 Release - V0.15 - 05/08/2015 Release - V0.17 - 12/05/2016 Release - V0.2 - 19/12/2013 Release - V0.3 - 03/02/2014 Release - V0.4 - 14/02/2014 Release - V0.5 - 03/03/2014 Release - V0.6 - 29/04/2014 Release - V0.7 - 23/06/2014 Release - V0.8 - 03/09/2014 Release - V0.9 - 24/09/2014 Retire a user Search for content Search for users See what the customer is seeing Send an instant message to a customer Send attachments to a customer Send content to a customer (by adding images and videos (assets) to an active chapter) Send PDF pages and PDF files to a customer Send videos to a Customer Session close questions Session Workflow Set content items to be visible internally by agents only Start a new session or load an existing session The difference between an agent, agent admin and a content admin Upload attachments to an item Upload images to an item Upload images using the desktop client Upload PDFs to an item Use the Chapter bar and dock Use the drawing tools in customer view View Currently Processing Tasks to Monitor the Progress of PDF and Image Uploads and Publishing View items in search results View Linked Items View Pinboards View user history View users that are logged in & log them out What is a 'type'? Which browsers are supported? Why am I limited to 300 customer emails per month? Why can I zoom in and out of some preview images but not others? Why do I get a prompt asking if I'm still here? Why do some images appear zoomed in on the customer screen? Why do the search filters behave inconsistently? Why does my customer briefly show as disconnected when I send them a file? Why don’t my search results appear when I'm in a session? Why is a new user I created not able to log in? Why is my customer still connected to an old session? Why is my desktop client not found? Why is my subscription full? Why is my subscription showing expired?