FAQs ← Knowledge Base Glossary Why don’t my search results appear when I'm in a session? I cannot see my customer's connection number in the connection screen Why is my customer still connected to an old session? How do I know I am connected to a customer? Why is a new user I created not able to log in? Why can I zoom in and out of some preview images but not others? What is a 'type'? Why is my desktop client not found? I'm using Chrome and when I use the Windows desktop client it says 'not found' Which browsers are supported? How do I delete an item? Why is my subscription full? Why is my subscription showing expired? Why do I get a prompt asking if I'm still here? Why does my customer briefly show as disconnected when I send them a file? Why am I limited to 300 customer emails per month? Why do the search filters behave inconsistently? Why do some images appear zoomed in on the customer screen? Can I upload an EPS file for an image in an item?